Awards Booking Terms
Once purchased, tickets are non-transferrable, cannot be refunded or returned unless the event is cancelled, moved to another date, or if details of the event are significantly changed after an order is placed (significant changes being a change of venue or date).
If an event is moved from its advertised venue and / or the date is changed, tickets already purchased may remain valid should the customer wish to attend the revised event. If not, WMB will refund the face value of the tickets. Refund requests will usually be accepted up until 1 week prior to the revised event, or 3 days after notification of the change (whichever is the later) unless otherwise notified. In the event of a change at short notice (within 1 week of the event) WMB will notify purchasers of the conditions that apply, and offer a refund if these are not agreeable. Please note, however, it is the customer’s responsibility to check whether the event is going ahead at the scheduled date, time and venue, and WMB cannot guarantee that they will inform the customer of any changes to the event date, time or venue.
In the event of the cancellation of an event WMB will only refund the face value of the ticket. WMB will use best endeavours to contact purchasers either by phone, email or in writing (using the details provided at the time of ordering) and advise them to return the tickets. Please note, however, it is the customer’s responsibility to check whether the event is going ahead at the scheduled date, time and venue, and WMB cannot guarantee that they will inform the customer of any changes to the event date, time or venue.
Should the speakers not appear or if the line up or content is substantially changed from the advertised line up or content then WMB will endeavour to engage a suitable replacement speaker. We cannot be held responsible if a speaker cannot appear due to illness or other similar extenuating circumstances.
If WMB is unable to fulfil your order for any of the reasons below you will be entitled to a full refund:
WMB do not have the capacity to offer you the seats as booked.
WMB dispatch your order to the wrong address, do not dispatch your order and/or cannot provide replacement tickets.
The right to admission to this event is reserved by WMB and the event venue, which may take health and safety, environmental and security concerns into account at their reasonable discretion. WMB would advise customers that no refunds will be offered to customers who are refused entry or are late arriving at the event.
If it becomes impractical to post tickets out, due to the proximity of an event or circumstances beyond our control, WMB reserve the right to make tickets available for collection at the venue immediately prior to the event. Customers will be notified by phone, email or in writing (using the details provided at the time of ordering) if this becomes necessary.
By ordering you agree that the tickets are for the personal use of you and your party only, and will not be resold. Any resale or attempt to resell the tickets at a price higher than purchased will result in your orders being cancelled without prior notification.
If tickets that are dispatched are returned to WMB as “addressee unknown”, we reserve the right to cancel the order.
In order to prevent fraud and to protect both parties, you may be asked to provide additional information after your booking so that we can verify your purchase.
WMB will not share your personal information for marketing or any other purposes without your consent unless where required by law. If you have registered your interest with WMB, and thereby given your consent, you may be contacted with relevant promotions, offers or information that you have expressed an interest in or that might be of interest to you. We will always respect your privacy and any personal communication between you and ourselves. We will always comply with any data protection legislation currently in force.