Jackie Noakes Drives Technology Transformation Programme at BOI
5th July 2019
Bank of Ireland has announced a number of changes to the Group Executive Committee (GEC). One change is that Jackie Noakes is now in the driving seat of the bank’s billion euro technology transformation programme. Jackie is the current Chief Operating Officer at Bank of Ireland having taken up the position last year. The Tipperary native, was previously CEO of Mature Savings at Legal & General (UK) before returning to Ireland.
A key component of the Group’s strategy is the transformation of its IT systems to deliver better customer service and improved efficiency. The underlying foundations of the new core banking platform have been delivered and the first customers have been tested on the system successfully. The focus of the next phase of the systems transformation is on delivering customer improvements, including the new mobile app. As a consequence, all IT systems transformation – including the Core Banking Systems Programme – will now be integrated into the Group Technology and Customer Solutions Division under Jackie’s leadership.
The Group is focussed on simplifying how it operates to improve the customer experience and deliver its cost reduction targets. According to Group CEO, Francesca McDonagh, the changes recently announced will “support the next phase of our Group transformation” and “simplifies our organisation and enhances our focus”.