Summer BBQ for Fingal Enterprising Women Network

26th June 2018

Posted In: FYI

Met Eireann has confirmed that sunshine is guaranteed this Thursday evening for the Fingal Enterprising Women Network Summer BBQ at the Waterside Hotel, Donabate! The event is open to all women entrepreneurs in the Fingal region and features a unique networking opportunity as well as learning about the topical issue of improving customer experience.

Guest speaker for the Summer barbeque is Leza Nulty, Customer Experience expert with Shopper Anonymous. Leza will outline the fundamental considerations for Start Ups and small businesses to ensure that their CX Strategy is accurately meeting the needs and wants of their customers and forms the basis of their growth strategies. She will address:

  1. The Importance of a robust CX Strategy
  2. What tools to use to measure Customer Experience
  3. Completing a customer journey mapping exercise
  4. Feedback with attendees based on the interactive exercise
  5. The role of Employee Engagement in delivering a great Customer Experience

This networking event will equip attendees with the skills to enable them to review the focus they place on their customer journey and develop a strategy to embed it into their day to day processes and business planning. For more information visit here>>