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PROCESSING PAYPAL – Louise Phelan, PayPal European Operations WORDS: Liv Morgan
Acquired by eBay in 2002, PayPal operates in 190 markets, and it manages 97.7 million active accounts. The basis of its existence is to allow customers to send, receive, and hold funds in 24 currencies worldwide. Last year PayPal's European Services accounted for pretax profits of €5.7 million. This year they recruited 350 new staff in customer services, risk operations, financial operations, and sales and account management in PayPal European Operations. The Laois native is modest in regards to the company's success: "We have focused on growth in the past and basically our forecasts have proven correct. We're growing significantly and we're continuing to grow like a hockey stick which we did in previous years also." There is no denying the sharp upward curve that the electronic payment operators has experienced since 2003. Back then the company's leased building in Blanchardstown was home to 25 employees, today it boasts the figure of a company defiant in the face of the recession with 1,350 'teammates' It is the referral to employees as 'teammates' that reminds us of PayPal's global status, with corporate headquarters in California. Louise is staunch in her affirmation that the Americanism is very much a serious reference. "It is a conscious refferal. They are our teammates. We work as a team and that's how business has been successful. It's not the people at the top of the organisation that are most important, it's those who answer our customers. We always turn the pyramid upside down."
Read more about Louise Phelan in in the Autumn 2011 issue of WMB, on newsstands September 1st!
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